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Evidence Guide: PUAECO004A - Operate computer aided dispatch system

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PUAECO004A - Operate computer aided dispatch system

What evidence can you provide to prove your understanding of each of the following citeria?

Operate dispatch systems

  1. Computer aided dispatch (CAD) log on and shift change protocols are implemented
  2. CAD, other interfaces and associated equipment are set up and navigated for optimum operation
  3. CAD is interrogated to retrieve required information
  4. Data is accurately recorded in accordance with organisational procedures
  5. Relevant data/information is continually monitored, maintained and updated, in accordance with organisational protocols
  6. Entries are checked for accuracy and corrective action is taken, in accordance with organisational procedures and system capacity
  7. Incident completion processes are implemented in the CAD
  8. Equipment is used safely in accordance with organisational and manufacturer's instructions
Computer aided dispatch (CAD) log on and shift change protocols are implemented

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

CAD, other interfaces and associated equipment are set up and navigated for optimum operation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

CAD is interrogated to retrieve required information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Data is accurately recorded in accordance with organisational procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relevant data/information is continually monitored, maintained and updated, in accordance with organisational protocols

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Entries are checked for accuracy and corrective action is taken, in accordance with organisational procedures and system capacity

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Incident completion processes are implemented in the CAD

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Equipment is used safely in accordance with organisational and manufacturer's instructions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify faults in the CAD

  1. Technical faults in the CAD are identified and appropriateaction is taken
  2. Back-up systems are utilised when primary system fails
  3. Deficiencies or opportunities for improvement are reported in accordance with organisational policies and procedures
  4. Systems and equipment are tested in accordance with organisational policies and procedures
  5. Test issues are referred to supervisor and/or relevant personnel
Technical faults in the CAD are identified and appropriateaction is taken

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Back-up systems are utilised when primary system fails

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Deficiencies or opportunities for improvement are reported in accordance with organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Systems and equipment are tested in accordance with organisational policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Test issues are referred to supervisor and/or relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Assessment must confirm the ability to:

multi task

effectively apply computer skills and knowledge

manage an incident from creation to finalisation, using the equipment effectively

use and work with relevant programs/databases.

Consistency in performance

Competency should be demonstrated over time during emergency communications centre operations or simulated operations that include critical and non-critical situations.

Context of and specific resources for assessment

Context of assessment

Competency should be assessed in the workplace or in a simulated workplace environment under conditions expected in the workplace.

Specific resources for assessment

Access is required to:

back-up systems

CAD work station

relevant databases

operations and systems manuals

organisational documentation

training databases, where available

training manual

workplace expert/s.

Method of assessment

This unit may be assessed with the following unit:

PUAECO002A Process emergency incident calls and enquiries.

In a public safety environment assessment is usually conducted via direct observation in a training environment or in the workplace via subject matter supervision and/or mentoring, which is typically recorded in a competency workbook.

Assessment is completed using appropriately qualified assessors who select the most appropriate method of assessment.

Assessment may occur in an operational environment or in an industry-approved simulated work environment. Forms of assessment that are typically used include:

direct observation

interviewing the candidate

journals and workplace documentation

third party reports from supervisors

written or oral questions.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit.

Required Skills

accurately record and relay information

assess and prioritise information appropriately

multi task

operate a computer

operate and adapt to different programs/databases

operate CAD during peak activity

process data

retrieve information

type with speed/accuracy in accordance with organisational specifications

Required Knowledge

codes, terminology, pro-words and abbreviations

databases (fire alarm, mapping, hazardous substances)

message notification systems such as pager networks, SMS, short data messaging

organisational resource availability and locality

organisational procedures and protocols

relevant computer operations and functions

relevant legislation and regulations

specific program/database operations

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below.

Taking appropriate action may include:

identifying technical faults

dealing with identified faults if within own area of responsibility

referring identified faults to supervisor or appropriate personnel

Back-up systems may include:

Bbck-up CAD systems

manual systems